I want to use Amazon’s Simple Email Service to send emails.
I verified my domain as well as the email address I want to send from.
For both it says verified
Now when I use the Send Test Email from the AWS Console to send a test email to email@example.com, I only get the error message:
Email address is not verified. The following identities failed the check in region EU-WEST-1: firstname.lastname@example.org (Request ID: 9fb78de1-2673-11e6-bbbc-5f819fabe4f4)
When your SES account is in “sandbox” mode, you can:
In order to send to anyone else, you must move your account out of sandbox mode by contacting AWS support and requesting it:
To help prevent fraud and abuse, and to help protect your reputation as a sender, we apply certain restrictions to new Amazon SES accounts.
We place all new accounts in the Amazon SES sandbox. While your account is in the sandbox, you can use all of the features of Amazon SES. However, when your account is in the sandbox, we apply the following restrictions to your account:
When your account is out of the sandbox, you can send email to any recipient, regardless of whether the recipient’s address or domain is verified. However, you still have to verify all identities that you use as “From”, “Source”, “Sender”, or “Return-Path” addresses.
Complete the procedures in this section to request that your account be removed from the sandbox.
If you’re using Amazon SES to send email from an Amazon EC2 instance, you might also need to request that the throttle be removed from port 25 on your Amazon EC2 instance. For more information, see How do I remove the throttle on port 25 from my EC2 instance? in the AWS Knowledge Center.
To request that your account be removed from the Amazon SES sandbox
The AWS Support team provides an initial response to your request within 24 hours.
In order to prevent our systems from being used to send unsolicited or malicious content, we have to consider each request carefully. If we’re able to do so, we’ll grant your request within this 24-hour period. However, if we need to obtain additional information from you, it might take longer to resolve your request.
We might not be able to grant your request if your use case doesn’t align with our policies.
You can use the Amazon SES console to determine if your account is still in the sandbox.
To determine if your account is in the sandbox
You can also determine whether your account is in the sandbox by sending email to an address that you haven’t verified. If your account is in the sandbox, you receive an error message stating that the destination address isn’t verified.
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